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General Questions
General Questions

Do your E-Commerce WebStore Solutions include a shopping cart?
Yes. Each SiteBuilder WebStore includes everything you need to setup an online store. Each WebStore includes a product catalog, integrated shopping cart, secure checkout, online order management, and much, much more.
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Is your shopping cart really secure?
Yes. We utilize SSL & HTTPS throughout the checkout process to ensure that a customer's personal information is always encrypted and secure. Viewing order details from within your WebStore is also done through an encrypted SSL link. Additionally, credit card information that may be stored in the WebStore is also kept encrypted on our servers.
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Does your shopping cart work with PayPal?
Yes. You can use PayPal to process orders if you have a PayPal account.
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How do I setup my WebStore to accept credit card payments online?
A Merchant Account is a required to accept credit card payments online. Therefore, the first step is to obtain a merchant account. If you don't already have one, you can Establish a New Merchant Account. If you do have an existing merchant account, you can have it configured to work with your SiteBuilder WebStore. Online credit card transactions also require the use of a payment processing gateway. Check with your merchant account provider to see which gateways they support.
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What is a Merchant Account?
A merchant account is a special type of bank account needed to process credit cards payments.
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What is a Payment Gateway?
A Payment Gateway is a special service that enables merchants to authorize, settle and manage credit card or electronic check transactions via the Internet.
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Does your WebStore include a Credit Card Merchant Account?
While our WebStore does not come with a merchant account, you can Establish a New Merchant Account at any time. If you already have a merchant account, we'll help to ensure that your merchant account will integrate seamlessly with our WebStore.
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What online Payment Gateways do you support?
We support all of the major credit card payment gateways such as Authorize.net, USAePay, Verisign PayFlow Pro, eProcessingNetwork, Linkpoint, PlugNPay, and many others. For a complete list of available gateways, go to the STORE tab of your ADMIN site, click on Store Settings and then Payments/Gateway.
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Must I have a merchant account and payment gateway to setup my WebStore?
No. Our WebStores can be used with a wide variety of payment methods such as PayPal. You can also setup a WebStore to take orders and then bill your customers with a printed invoice from our system. Either way, each WebStore is fully equipped to process orders and to collect payments for all your products.
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If I already have a WebSite, may I simply use SiteBuilder's shopping cart for E-Commerce transactions?
Yes. You can link from any WebSite hosted on another server to a WebStore hosted on our servers.
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